Yota

Any questions regarding configuration and access to Yota network? We are always there to help:

• Please call our Contact center using the following phone number: 8 800 700-55-00.
  The contact center is available 24/7. Call free within Russia.
• The majority of questions are answered in the FAQ section.
• Never found an answer in the FAQ section?Ask your question online. We will answer it within five working days.
  Currently we receive so many letters with questions, that we have to extend the reply period. Sorry for the inconvenience.

Please visit our sales and customer care centers at the following addresses:

Moscow — Bolshiye Kamenschiki street 2, near “Taganskaya” (radial) metro station, see on the map.

Saint Petersburg — Liteyny prospect 13. 15’ walk from “Chernyshevskaya” metro station, crossing of Liteyny prospect and Kirochnaya street, see on the map.

Office hours:
• Monday thru Friday — 9:00 am – 9:00 pm
• Saturday — 10:00 am – 9:00 pm
• Sunday — 10:00 am – 8:00 pm

Our specialists will advise you regarding choice and following configuration of the equipment, will demonstrate devices operation, will help with registration in the network and eliminate warranty issues.

Yota staff will gladly describe all network features, services provided, peculiarities of Mobile WiMAX speedy internet.

All user devices can be purchased in Yota Center: USB modems, Express cards, Yota Egg, Asus Mobile WiMAX/Wi-Fi Center routers, laptops and HTC MAX 4G phones.

Using the payment terminal you can quickly recharge the balance.

To solve any complex technical issues you can use the remote access service. A Yota technical specialist will connect to your devices to cope with the problem and eliminate it.

This service can be ordered via the Contact center. An operator will require to download and set the service software and will provide the code to be typed on the remote access page.

In Yota mini shops:

• Our 4G devices are available.
• Our specialists will answer any question regarding Mobile WiMAX devices and technology.
• We will help you to configure your device.

In Moscow:

“5-th Avenue” Trade Center, “Oktyabrskoye pole” metro station, Marshala Biryuzova st. 32, on the map
office hours: 10:00 am – 10:00 pm

“Zolotoy Vavilon” Trade Center, “Otradnoye” metro station, Dekabristov street 12, on the map
office hours: 10:00 am – 10:00 pm

“Atrium”, “Kurskaya”, metro station Zemlyanoy val street 33, on the map
office hours: 11:00 am – 23:00 pm

“Oblaka” Trade Center, “Domodedovskaya” metro station, Orekhoviy boulevard 22 A, on the map
office hours: 10:00 am – 10:00 pm

“Kaluzhsky” Trade Center, Profsoyuznaya street 61 A, on the map
office hours: 10:00 am – 10:00 pm

“MOSMART” Trade Center, “Altufyevo” metro station Dmitrovskoye drive 116 D, on the map
office hours: 10:00 am – 10:00 pm

“MOSMART” Trade Center, “VDNKH” metro station, Yaroslavskoye drive 54, on the map
office hours: 10:00 am -10:00 pm

“Filion” Trade Center, “Fili” metro station, Bagrationovsky passageway 5,on the map
office hours: 10:00 am – 10:00 pm

“XL” Trade Center, Dmitrovskoye drive, 89, «Petrovsko-Razumovskaya» metro station, then minibuses 55m, 191m, 194m, 655m, 658m, 356m, 480m, on the map
office hours: 10:00 am – 10:00 pm

“RIO” Trade Center, Dmitrovskoye drive, 163 AC, «Altufyevo» metro station, then free bus to the «RIO» Trade Center, on the map
office hours: 10:00 am — 10:00 pm

“Svetofor” Trade Center, Lyubertzi city, Pobratimov street 7, on the map
office hours: 10:00 am – 10:00 pm

“Galereya Aeroport” Trade Center, Moscow, Leningradsky prospect, 62a, on the map
office hours: 10:00 am — 10:00 pm

“Krasny Kit” Trade Center, Mytischi, Sharapovsky passageway, estate 2, on the map
office hours: 10:00 am – 10:00 pm

In Saint Petersburg:

“PIK” Trade Center, “Sennaya ploschad” metro station, Efimova street, 2, letter A, on the map
office hours: 10:00 am – 10:00 pm

“Sennaya” Trade Center, “Sennaya Ploschad” metro station, Efimova street 3, letter С, on the map
office hours: 10:00 am – 10:00 pm.

“Moskva” Trade Center, “Ploschad Aleksandra Nevskogo” metro station, Aleksandra Nevskogo square, 2, letter A, on the map
office hours: 10:00 am – 10:00 pm

“Passage” Trade Center, “Gostiny Dvor” metro station, Nevsky prospect, 48, letter A, on the map
office hours: 10:00 am – 10:00 pm

“Atmosfera” Trade Center, “Komendantsky prospect” metro station, Komendantskaya square, letter A, 1, on the map
office hours: 10:00 am – 10:00 pm

“Radius” Trade Center, “Volkovskaya” metro station, Volkovsky prospect, 32, on the map
office hours: 10:00 am – 10:00 pm

“Zanevsky Kaskad” Trade Center, “Ladozhskaya” metro station, Zanevsky prospect, 67, build. 2, letter A, on the map
office hours: 10:00 am – 10:00 pm

In Ufa

“Gallereya Art" Trade Center, Chernishevskogo street 75, on the map
office hours: 10:00 am – 10:00 pm

“Mir” Trade Center, Prospect Oktyabrya, 4/1, on the map
office hours: 10:00 am – 10:00 pm

“Semya” Trade Center, Prospect Oktyabrya, on the map
office hours: 10:00 am – 10:00 pm